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Privacy Act 2020 (New Zealand)
Privacy Policy
We respect your privacy. This policy explains how Canseal Limited (“Canseal”, “we”, “us”) collects, uses, discloses and protects personal information in New Zealand.
This policy applies to our website https://firebrick-crocodile-725919.hostingersite.com and related contact channels used by customers in Christchurch and the wider Canterbury region.
Personal information we collect
| Category | Examples | Purpose |
|---|
| Contact & Identity | Name, email, phone, suburb / region | Respond to enquiries and provide quotes and support |
| Property & Project | Property type, issues (e.g., leaks), photos you upload | Assess scope and prepare proposals / deliver services |
| Transactional | Invoice and payment details | Billing, accounting and tax compliance |
| Website & Analytics | IP address, browser, pages viewed, cookies | Site security and usage analytics |
| Communications | Emails, forms, reviews | Customer service and marketing (with consent) |
How we collect it: directly from you (forms, emails, phone), from your website use (logs, cookies), and with permission from third parties (e.g., property managers or insurers).
Cookies & analytics
Our site uses cookies and similar technologies for essential functions and to understand how visitors use our pages. You can control cookies in your browser settings. We may use Google Analytics or similar services that process data outside New Zealand; see their privacy statements for details.
How we use personal information
- Provide quotes, schedule site visits and deliver services you request
- Operate, secure and improve our website and customer experience
- Send service updates, invoices and important notices
- With your consent, send marketing about services (you can opt out any time)
- Meet legal, regulatory and insurance obligations
Sharing & international transfers
We may share information with trusted service providers (IT, hosting, email, payments, analytics), subcontractors performing project work, and regulators or insurers when required by law. Some providers process data overseas — we take reasonable steps to ensure comparable safeguards under the Privacy Act 2020.
Security & retention
We take reasonable steps to protect personal information against loss or unauthorised access. Information is kept only as long as needed for the purposes above or as required by law, then securely deleted or anonymised.
Your rights (Privacy Act 2020)
You may request access to personal information we hold about you and ask for correction if it is inaccurate. Contact our Privacy Officer at info@firebrick-crocodile-725919.hostingersite.com. We may need to verify your identity and will respond within a reasonable time.
Questions & complaints
If you have a privacy concern, contact our Privacy Officer first. If you’re not satisfied, you can contact the Office of the Privacy Commissioner (OPC): privacy.org.nz · Phone 0800 803 909.
Children
Our services are for property owners and managers. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us to remove it.
Changes to this policy
We may update this policy periodically. The latest version will be posted on this page with a new effective date.
Effective date
Effective: 5 October 2025
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